Return Policies

1. Eligibility for returns

Timeframe: You may return most items within 7 days of receiving your order.

Condition: Items must be unused, in their original packaging, and include all tags, accessories, and proof of purchase (e.g., order confirmation or receipt).

 

2. Items that cannot be returned

The following items are not eligible for return unless they are defective or incorrect:

Personalized, customized, or made-to-order products.
Items damaged due to misuse or mishandling by the customer.

 

3. Return process

To initiate a return:

Contact Support: Send an email to: [support@onyrax.com] within 7 days of receipt with the order number and reason for return.

Approval: Wait for instructions from our team. Do not return items without prior approval.

Sending the item: Send the product to the address provided. Include all original packaging and documentation.

 

4. Return shipping costs

Customer responsibility: The customer is responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong item, defect).

Prepaid labels: For defective/incorrect items, we can email a prepaid return label.

 

5. Refunds

Timeframe: Refunds are processed within 7-10 business days after receipt and inspection of the returned item.

Method: Funds are issued to your original payment method.

Partial refunds: May apply if items are not in resalable condition (e.g., damaged, missing parts).

 

6. Exceptions

Supplier rules: Some products follow stricter return policies set by suppliers. Please refer to individual product pages for details.

Lost returns: We are not responsible for returns lost in transit. Please use a trackable shipping method and keep your proof of shipment.

 

7. Exchanges

Exchanges are subject to product availability. Please contact support to request an exchange and follow the return process above.

 

8. Contact us

For questions regarding returns, please email [support@onyrax.com] or visit our [Contact Page].

 

9. Policy updates

We may revise this policy from time to time. Changes apply to orders placed after the update date.

Note: This policy does not affect your statutory rights under local consumer protection laws.